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• Personal Information Collected: Company name, name, email address, phone number, department, job title, inquiry type, solutions of interest, and inquiry or request details
• Purpose of Use: To review and respond to inquiries, provide follow-up communication, and send requested materials
• Retention Period: One year from the date of collection

• Personal Information Collected: Company name, name, and email address
• Purpose of Use: To send newsletters, product and technology updates, and event or marketing information
• Retention Period: Until the data subject unsubscribes or withdraws consent

• Personal Information Collected: Automatically generated information, including cookies, access logs, and browser and device information
• Purpose of Use: To analyze website usage, improve services, and measure advertising performance
• Retention Period: Until the purpose of collection has been fulfilled or the user deletes or blocks the relevant cookies

The Company applies Google Analytics 4 (GA4), Google Ads, and other analytics, advertising, and remarketing tags. Information generated and collected through these tools is processed in accordance with the items collected, purposes of use, and retention periods described above.

The Company does not use personal information for purposes other than those stated above. If a purpose of use changes, the Company will take the measures required under applicable laws.

The Company collects personal information through website inquiry forms, request-for-materials forms, newsletter and marketing consent forms, email, telephone, and automated collection technologies such as cookies.

The Company destroys personal information without delay when the applicable retention period expires or the purpose of processing has been fulfilled.

Electronic files are permanently deleted using methods designed to prevent recovery or reproduction. Paper documents are shredded or incinerated.

If applicable laws require the Company to retain certain information, the Company stores that information separately for the period prescribed by law.

The Company does not provide personal information to third parties without the data subject’s prior consent, except where otherwise permitted or required by applicable laws.

The Company outsources the following personal information processing activities:

• Service Provider: Stibee
• Outsourced Activities: Newsletter delivery and subscriber mailing list management
• Personal Information Processed: Company name, name, and email address

The Company supervises the service provider to help ensure that personal information is processed securely and only within the scope of the outsourced activities. Any change to the service provider or the scope of the outsourced activities will be disclosed through this Privacy Policy.

Consent to receive newsletters and marketing communications is optional. Refusing or withdrawing this consent does not restrict the submission of an inquiry or a request for materials.

A data subject may unsubscribe or withdraw consent at any time by using the unsubscribe link at the bottom of a newsletter email or by contacting contact@surromind.ai. Upon receiving such a request, the Company will remove the relevant information from its newsletter distribution list and delete it from the subscriber mailing list.

In accordance with applicable laws, the Company confirms whether recipients wish to maintain their consent every two years from the date on which consent was obtained.

The Company may use cookies and similar automated collection technologies to analyze website usage and improve its services.

The Company uses Google Analytics 4 (GA4) to analyze website usage, and applies Google Ads and other advertising and remarketing tags to measure ad traffic and conversion performance.

In addition, for advertising performance measurement (enhanced conversions), the Company may convert the email address and phone number entered by users in inquiry, resource request, and newsletter forms into an irreversible hashed format and transmit them to Google. Such information is not used for any purpose other than advertising performance measurement.

Users may block or delete cookies through their browser settings. Blocking cookies may affect the availability or functionality of certain website features.

A data subject may request access to, correction or deletion of, or suspension of processing of their personal information, and may withdraw consent at any time.

Requests may be submitted using the email address or telephone number provided in Article 10. A lawful representative may also submit a request on behalf of a data subject in accordance with applicable laws. The Company may take reasonable steps to verify the identity of the requester or the authority of a representative and will respond without delay in accordance with applicable laws.

When exercising these rights, data subjects and their representatives must comply with applicable laws and must not infringe the privacy or other rights of another person.

The Company implements necessary administrative, technical, and physical safeguards to protect personal information. These measures include managing access privileges, limiting the number of personnel authorized to process personal information, and conducting security reviews.

• Privacy Officer: Hayoung Jang, CEO
• Responsible Department: Business Development Office
• Email: contact@surromind.ai
• Telephone: 02-872-5127

Data subjects may contact the Privacy Officer or the responsible department with questions, complaints, or requests concerning personal information.

• Website: https://privacy.kisa.or.kr
• Telephone: 118 (without an area code in Korea)

• Website: https://www.kopico.go.kr
• Telephone: 1833-6972

If the Company changes this Privacy Policy, it will publish the changes and their effective date on the Company’s website.

This Privacy Policy is effective as of September 10, 2026. (Previous version effective date: June 5, 2026)